When does the festival run?
Gates open at
3pm on Friday 2nd September and we ask people to be on their way by
2pm on Sunday 4th September. The entertainment runs from Friday
evening through to the wee small hours of Saturday night / Sunday morning.
When do tickets go on sale?
Tickets will go on sale at 11am on Sunday 8th May
What do tickets cost?
Child (6 -12 years): £40
Infant (0 — 5 years): Free
Can I get a refund on my ticket?
Yes you can get a refund up to the 8th July
2016 but there will be a small charge
of £5.00 per ticket for the privilege (to cover our costs). Refunds can
only be requested by the person who placed the order. To ask for a refund
please contact email@example.com and the team will be glad to help.
Can I transfer my ticket to a
Yes you can transfer a ticket to a friend up to the 12th
August 2016. Transfers can only be requested by the person who placed the order
and there will be small charge of £5.00 per ticket for the privilege (to cover
our costs), as we will need to issue a new named ticket as part of the
The process will basically involve your friend being
sent a personalised link to buy a new ticket and when they do so your ticket
will automatically be refunded and become invalid. Please do not just give your
ticket to a friend, as they won’t thank you when they don’t get let it in.
To transfer your ticket please contact firstname.lastname@example.org and the team will be glad to help.
Do I have to pay extra for
No. Your ticket price is the same whether you choose
to camp or not.
Are there Glamping options available?
We have a limited number of bell tents available to hire for the festival this year. They are fully kitted out with memory foam mattresses, rugs, cushions, tables, lamps and fairy lights. You’ll have an option of reserving duvets and pillows as well, meaning your sleeping bag can stay under the stairs at home this year. You'll be set up in a separate field, just a short walk away from the general campers. The bell tents are also available without bedding, just bring your own duvet or a sleeping bag. The bedding is not available to hire on it’s own unfortunately, a bell tent must be reserved to give you the bedding option.
You can reserve a bell tent when the general release tickets go on sale on Sunday 8th May.
Can I bring my live-in vehicle?
You are more than welcome to bring your live-in vehicles to our site for the weekend but you'll have to purchase a campervan ticket for £15. Our pitches are 7m x 5m, which should give you plenty of room for an awning, and are situated in the main camping site. We don’t recommend bringing vehicles that are over 6m or 3.5 tons, as you may have trouble accessing the site. There is no power supply to the campervan site.
Campervan tickets will be available to purchase on Sunday 8th May from our website.
Where and how do I buy tickets?
All tickets to ITW 2016 are purchased through the ticketing
page on our website. An individual can buy up to 4 tickets and for each
one we require the name of the person attending the festival and a valid email
address. Email addresses are not required for Child or Infant tickets.
What forms of payment do you
Payment can be made by all cards associated with the
VISA and Mastercard networks. Unfortunately we cannot accept American Express.
How will I know if I have a
ticket or not?
Once you have made the payment, a confirmation email
will be sent to you confirming your purchase. If you have not received your
confirmation email within 24 hours please contact us on email@example.com and we
will be glad to help.
How and when will tickets be
The tickets will be sent out via email after payment
is complete. You must bring either a paper print-out or an e-copy of the ticket
to gain entry to the festival, along with a valid form of photo ID. If you made
the purchase on behalf of others, it is your responsibility to make sure your
friends have a copy of their ticket.
Will tickets be available on the
Strictly, no. All tickets must be purchased prior to
arriving at the festival, so please do not turn up to the event without a
ticket or your photo ID or you will not be let in.
I’m under 18, can I buy a ticket?
Yes, all ages are welcome at lTW, however if you are
under 18 you must be accompanied by an adult. You won’t be able to buy any
alcoholic drinks onsite but you can have as much new music as you like.
Do children 12 and under need
Yes. Children aged 6-12 will need a ticket, which will
cost £40. Children under the age of 6 can enter the festival free of charge and
do not need a ticket.
Is it a good idea to bring
Children are definitely welcome, however the loud
music and dancing crowds mean we recommend hearing protection and insist they
are always in the care of a parent/responsible adult.
At ITW we want to make sure nobody misses out on the
event. If you have a disability but are unsure of whether the festival will
provide the appropriate facilities for you, then please get in touch and we
will do everything we can to help you out.
As the site takes place outside and in woodland the
ground can be very uneven so if bringing a wheelchair be sure to use off-road
tyres and take care when getting around the site. Viewing platforms are provided
at both music stages and disabled toilets are available.
What's with the secrecy?
Part of the charm of ITW is the surprise.
How do I get to the festival?
As we like to keep the location of ITW a secret, we
don’t give out the address until a few days before the festival starts. Now if
that panics any of you don’t worry. We can tell you that it's in Kent, about a
1.5 hour car journey from London. Those of you who want to take public
transport can get a train from London to Staplehurst, which takes about 1 hour.
How do I get from the train
station to the festival site?
There will be a shuttle bus operating a return service
from the station. The journey takes 20 minutes and will cost £4 each way if
booked in advance. We recommend booking to guarantee a seat, however you can purchase
a ticket on the day for £5 each way. A timetable will be sent to you nearer the
time letting you know which bus you can get.
Can I park at the festival?
Yes, the festival has free on site parking.
If l arrive via public transport
at a time when there is no shuttle bus, what are my options?
Taxis are always available, so if you find yourself
Central Cars: 01732 368988
MTC Taxis: 01580 890 003
What time do the gates open?
You can arrive at the site any time after 15:00 on
When do I have to leave?
The site closes at 14:00 on Sunday.
Do I need to exchange my ticket for
Yes you do. When you arrive you will need to present
your ticket to the gate staff along with some ID, which will be exchanged for a
wristband allowing you access to the site.
What ID do I need to get into the
Driver’s license, Passport or PASS card are all valid
forms of ID
Are there any power points
available for live-in vehicles?
As the site is small in size we are unable to provide
power points for live-in vehicles.
Is there free water on site?
Yes, there will be access to free drinking water in
the campsite and from the catering area.
Where can I find lost property?
Lost property will be taken to the information tent,
which will be marked on the festival map.
And who can I contact after the
festival for lost property?
To enquire about lost property after the festival
please email us at firstname.lastname@example.org
Can I get cash out at the
Sadly no, so make sure you bring enough to keep you
going for the event.
Is there any lock up service for
No. We don’t have this facility, so please don’t tempt
fate by leaving valuables on show.
Can I bring in my own alcohol?
Yes, you’re welcome to bring some along. However, if
lugging your own booze around is too much or you’d like to sample some local
grog then we have a fully licensed bar chocked full of local beers, cider and
wine for your delectation.
Can I bring food into the
Yes, but if you’d like the cooking to be done for you
there will be plenty of hot homemade food available for you to gorge on at
lunch, dinner and breakfast.
Can I BBQ?
For the safety of everyone at the festival, no disposable barbeques are allowed onsite. Purpose built units that are raised off the ground are permitted, although please take caution when cooking around flammable tents.
Will food and drink be reasonably
Yes. As this ain‘t your usual corporate event, all
food and booze is priced so it won’t cripple your wallet.